Help Me Now!
Call us at 617-202-3718. We can solve many problems quickly and efficiently by phone or using remote control software. We also offer on-site help in Newton and surrounding communities, or you can bring your machine to us. And yes, we do offer evening and weekend help!
Start a Remote Support Session
- Click:
- You'll see slightly different things depending on which browser you are using:
- If you are using Internet Explorer, you'll see a box saying "Do you want to run or save this file?" Choose "Run." You'll then be warned "The publisher could not be verified. Are you sure you want to run this software?" You do. Click "Run."
- If you are using Firefox, you'll see "You have chosen to open 'Support.exe.' Would you like to save this file?" Choose "save file." The file will be saved to your default download location -- it might be your desktop, your "my documents" folder, or some other place you've chosen. If you can find that location easily, go there and double-click on "support.exe." If you don't know where it was saved, press Control-J (hold down the control key and type "J"). You'll see your list of recent downloads and will be able to double click on "support.exe" from there to run it. You will see a warning about the safety of the software; don't be concerned, it is safe to click "run."
- Once the program is running, you need to choose your technician (choose the name of the person you spoke with by phone) and click "connect."
The program will then issue an invitation from your computer to Tech Tamer to connect remotely. Once it has connected, we will be able to see and control your computer almost as if we were sitting in front of it!
More Details on Remote Support
Remote support software gives us the ability to see and solve small problems more quickly and satisfactorily than we can by phone or by scheduling an in-person visit.
We use two different programs, each with different strengths. One is a very simple program that resides on our website and requires no setup. You click the "Help!" button above and run a program that allows us to see your screen and work on your computer as if we were sitting in front of it. After the session is over, the software removes itself from your computer.
The other program requires a little bit of installation and set up, but allows us to make a connection from our end without your input. As long as you leave your computer on and give us the correct password, we can conduct routine maintenance tasks (such as defragmenting a disk, or performing a virus scan) while you are at work, asleep, or otherwise enjoying life away from your computer.
