Help Me Now!
For basic self-help troubleshooting tips, visit our Troubleshooting Page.
Otherwise, give us a call, and we'll try to solve your problem over the phone. When appropriate, we may suggest a remote support session, which lets us temporarily see and control your computer:
- Click:
- A dialog box will pop up. Click "run" (if you don't
get a "run" option, click "save," then
find and double-click the saved file).
- You'll receive a security warning: press "OK" or "Yes" or
whatever button will allow the program to run.
- Fill in your name etc., and then choose your technician (choose whoever you spoke with by phone!)
The program will then issue an invitation from your computer to Tech Tamer to connect remotely. Once it has connected, we will be able to see and control your computer almost as if we were sitting in front of it!
More Details on Remote Support
Remote support software gives us the ability to see and solve small problems more quickly and satisfactorily than we can by phone or by scheduling an in-person visit.
We use two different programs, each with different strengths. One is a very simple program that resides on our website and requires no setup. You click the "Help!" button above and run a program that allows us to see your screen and work on your computer as if we were sitting in front of it. After the session is over, the software removes itself from your computer.
The other program requires a little bit of installation and set up, but allows us to make a connection from our end without your input. As long as you leave your computer on and give us the correct password, we can conduct routine maintenance tasks (such as defragmenting a disk, or performing a virus scan) while you are at work, asleep, or otherwise enjoying life away from your computer.