Help Me Now!

We can solve many problems quickly and efficiently by phone or using remote control software. We also offer on-site help in Newton and surrounding communities, or you can bring your machine to us. And yes, we do offer evening and weekend help!

Start a Remote Support Session

  1. Call us at 617-202-3718 to request help: we are often - but not always - able to help immediately; otherwise, we'll schedule a time to connect as soon as possible. Either way, we'll stay on the phone together for at least a few minutes as we get the connection set up. Once we've connected successfully and collected any information we need about your problem, you are free to hang up and do other things while we work, or you are welcome to stay on the line and we'll explain what we're doing step by step.
  2. When directed, click: connect button. This will download the program we'll use to connect (called "support.exe"). (Mac users: please click this Mac Version instead.)
  3. We'll be walking you through the rest of the connection process by phone, but here's a brief summary if you're interested:
    • The next steps differ slightly depending on which browser you are using. Some browsers will just download the file; some will ask if you want to download it and require you to click "yes" or "OK." If you're using Internet Explorer, you'll have an option to run the file immediately rather than saving it.
    • Once the file is downloaded, you'll need to double click on it to run it. Most browsers show you recently downloaded files in a status bar or a small window; you can find the file and double click it there, or you can find it in your default download location (usually the desktop or a "downloads" folder.)
    • When you double click to run the program you'll be warned that the publisher could not be verified and asked to click "run" to confirm that you actually want to run it (you do). After that, there is usually a second layer of security warnings that will require you to click to confirm your intentions again. Sometimes security software will intercept the file as it is downloaded or when you try to run it; in this case, we'll walk you through the steps to allow the program to run.
    • Once the program is running, you need to choose your technician (the person you have been speaking with by phone) and click "connect."
    • The program will then issue an invitation from your computer to Tech-Tamer to connect remotely. Once it has connected, we will be able to see and control your computer almost as if we were sitting in front of it!
    • When the remote support session is over, the support software will uninstall itself from your computer (although the installation file you downloaded will remain until you delete it). Very occasionally this automatic removal process fails, sometimes for the very reason that caused you to call us in the first place. If that happens, we may ask you to click here to download and run a "cleaner" program that will forcibly remove our remote support software.

More Details on Remote Support

Remote support software gives us the ability to see and solve small problems more quickly and satisfactorily than we can by phone or by scheduling an in-person visit.

We use two different programs, each with different strengths. The program above is a very simple program that resides on our website and requires no setup. You click the "Connect" button above and run a program that allows us to see your screen and work on your computer as if we were sitting in front of it. After the session is over, the software removes itself from your computer.

The other program requires a little bit of installation and set up, but allows us to make a connection from our end without your input. As long as you leave your computer on and give us the correct password, we can conduct routine maintenance tasks (such as defragmenting a disk or performing a virus scan) while you are at work, asleep, or otherwise enjoying life away from your computer.